Your guests ask before they book.
Nalu answers in their language, 24/7.
A private AI concierge trained only on The Pineapple EXP's own tours, stops and policies. It answers in English, Japanese and Korean, then sends every guest straight to your FareHarbor booking.
Questions your website can't answer today
Every one of these becomes a phone call, an email, or a guest who leaves for another tour company.
Pickup & timing
No pickup hotels, start time or tour length on the site.
Cancellation & weather
No cancellation, refund or rain policy anywhere.
What's included
Food stops are listed, but not what's included in the price.
Kids & accessibility
No age, car-seat or mobility information.
Japanese & Korean
Your #2 overseas market books in Japanese before they land.
Content to train on
Your 10-stop itinerary, pricing, reviews, blog and podcast are a solid starting knowledge base.
Ask the Pineapple EXP concierge
Pick a language and a question. These answers use only facts from thepineappleexp.com. Where your site has no answer, the demo shows what Nalu would need from you.
Demo answers are pre-written for this presentation. The live Nalu widget creates answers from The Pineapple EXP's own documents in 145 languages.
Focus on the markets that are growing and that book tours
Oʻahu visitors by market, January–August 2026. A circle-island tour sells best to first-time visitors, so growth and first-timer share matter as much as raw volume.
Oʻahu visitor arrivals, Jan–Aug 2026
% change vs Jan–Aug 2025 on the right| Market | Oʻahu visitors | Change | First-timers | Avg stay | Daily spend | Verdict |
|---|
U.S. East
- Fastest-growing large market for Oʻahu: +12.3%
- Highest U.S. daily spend: $314 per person
- U.S. air seats up 7.3% this year
- Multi-generation family trips are the top 2026 trend, an ideal fit for the $1,500 private SUV tour
Japan
- 463,602 Oʻahu visitors, the largest overseas market
- VELTRA: summer 2026 local-tour spend at 146% of last year
- Short 6-day trips, so tours are booked before they fly
- Your site has no Japanese today
Canada
- Fastest growth of any market: +15.1%
- Growing even though air seats are down 7%
- Longest stays: 11.7 days, plenty of time to book a tour
- 32% first-timers
Korea
69% first-timers, and 32% of young Korean travelers already use AI to plan trips. Arrivals are down 8.8% partly because Asiana paused Honolulu flights until Oct 24, so a rebound is likely. Add Korean now.
Europe
70% first-timers and 11.7-day stays, so they're natural tour buyers, but only 62K Oʻahu visitors. A nice extra, not the core of the plan.
Source: Hawaiʻi Tourism Authority / DBEDT market fact sheets (U.S., Canada, Japan, Korea, China, Taiwan, Europe, Oceania), year-to-date August 2026 preliminary data, posted September 29, 2026. U.S. first-timer, stay and spend figures are U.S.-wide unless noted.
Live in about two weeks
Widget goes live
The Nalu concierge bubble is added to thepineappleexp.com with one line of code. No redesign needed.
Load your knowledge
Your tours, stops, pickup list, cancellation and weather policy, plus blog and podcast notes, go into a private knowledge base.
Japanese & Korean on
The same knowledge base answers in Japanese and Korean. Every answer ends with a FareHarbor booking link.
You stay in control
Upload a new policy PDF any time through your own client portal. A monthly report shows what guests ask most.
Hotel Concierge Edition
Put your concierge in the Waikiki hotels that already recommend you. Their concierge desk shows a QR code, guests scan it, ask questions in their own language, and book you directly.